What does my order status mean?

You can view your entire order history and order status by clicking "My Account" and signing in. Performing a search for specific dates or order numbers will return a list of all applicable orders with statuses and tracking information. You can also view/print an order and click on the tracking number to track your shipment!

Want to know what your order status means? Here ya go!

Incomplete
Your order is not yet finished. Please contact us to complete your order.

Queued
Your order is awaiting processing. Please contact us to complete your order.

Paid
You've paid for your order and we're working on it right now! Non-personalized orders typically ship within 2 days. If your order is personalized and you’ve provided us with everything we need to get started, we'll contact you soon with a digital proof for you to review!

Declined
Sorry, but for some reason, your payment method was declined. Please place your order again with a different payment method or contact us to complete your order.

Back Ordered
There's an item on your order that is currently out of stock or not yet available. As soon as we get more in, we'll complete your order!

Failed
Sorry, but for some reason, your payment method was declined. Please place your order again with a different payment method or contact us to complete your order.

Complete
Your order has left our nest and is in flight to your shipping address. Enjoy your goodies!

Customer Input Received
We received your input and are working on the changes now. We'll send you an updated digital proof within a day or two!

Customer Input Needed
We'd love to work on your order, but we're waiting for input from you! Send us your comments, copy, artwork, photos or anything else we'll need to get you a digital proof.

Incubating
Your order is in the print queue! This process usually takes several days, so please be patient... It's worth the wait!

Hatched
Your order has been printed and is now being prepped for its journey to you. During this process, your order will experience quality control, edge trimming, corner rounding, assembly, packaging and all the other little things that make it so special.

• How much does it cost to ship to my country?
• Can you ship to my country?
• What's the best way to contact you?
• What is the turnaround time for a custom or personalized order?
• Can you ship my envelopes to me before the cards arrive?
• Do you offer mailing services?
• How do I check my order status?
• Can I track my order online?
• When will my non-custom item ship?
• What if the topic I need isn't listed here?
• Do wood cards have any special mailing instructions?
• Will my custom wood postcards have the standard address lines and stamp square on the back?
• What does my order status mean?
• Do you ship internationally?
• When will my personalized Holiday Card order ship?
• What are your local pickup hours?
• When will my custom or personalized order ship?

Contact us via email or dial us at 205-868-1619.